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Bug #9960

Request tracker for help desk

Added by sajolida almost 4 years ago. Updated 9 months ago.

Status:
Confirmed
Priority:
Normal
Assignee:
-
Category:
Infrastructure
Target version:
-
Start date:
07/24/2015
Due date:
% Done:

67%

QA Check:
Feature Branch:
Type of work:
Research

Subtasks

Feature #9803: Call for a meeting to refine requirements for help desk request trackerResolved

Bug #11745: Talk to people from Tor about RT as request tracker for our help deskRejected

Feature #15922: Feasibility study on request tracker for help deskConfirmed

Bug #9805: Choose a tool for the request tracker for help deskConfirmed

Bug #11744: Experiment with RT against our requirementsConfirmedemmapeel

Bug #12317: Test Helpy for request tracker for help deskConfirmedemmapeel

Feature #14524: Estimate budget for request tracker for help deskConfirmed


Related issues

Related to Tails - Feature #12262: Make WhisperBack logs available to developers to query Rejected 02/25/2017

History

#1 Updated by intrigeri almost 4 years ago

  • Subject changed from Request tracker to Request tracker for frontdesk

#2 Updated by sajolida over 2 years ago

  • Subject changed from Request tracker for frontdesk to Request tracker for help desk

#3 Updated by elouann about 2 years ago

  • Blueprint set to https://tails.boum.org/blueprint/RT_for_help_desk/

#4 Updated by u over 1 year ago

  • Related to Feature #12262: Make WhisperBack logs available to developers to query added

#5 Updated by sajolida 9 months ago

  • Subject changed from Request tracker for help desk to Feasibility study of request tracker for help desk

All the subtasks here are about evaluating options on what to build, when, and for how much money. So let's repurpose this ticket to be about a "feasibility study".

The next step is for our sysadmins to update their plans and budget in 2019Q2.

#6 Updated by sajolida 9 months ago

  • Subject changed from Feasibility study of request tracker for help desk to Feasibility study on request tracker for help desk

#7 Updated by sajolida 9 months ago

  • Subject changed from Feasibility study on request tracker for help desk to Request tracker for help desk

Nah, I'll create a dedicated ticket for the feasibility study instead...

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