Project

General

Profile

Bug #16975

Users get confused at our documentation and think Tails does not delete images at all

Added by emmapeel 3 months ago. Updated about 14 hours ago.

Status:
Resolved
Priority:
Normal
Assignee:
-
Category:
-
Target version:
Start date:
Due date:
% Done:

0%

Feature Branch:
Type of work:
End-user documentation
Blueprint:
Starter:
Affected tool:

Description

The phrasing at https://tails.boum.org/support/known_issues/#video-memory has made a lot of users get scared lately, thinking that images are not deleted in Tails.

Maybe we could rephrase it in a way that people that is not so technical understands it?

Tails doesn't erase the video memory yet. When one uses Tails, then restarts the computer into another operating system, that other operating system can see what has been displayed on the screen within Tails.

Shutting down the computer completely, instead of restarting it, might allow the video memory to empty itself.


Related issues

Blocks Tails - Feature #16711: Core work 2019Q3 → 2019Q4: Technical writing Confirmed 01/08/2016

Associated revisions

Revision 3192fe21 (diff)
Added by cbrownstein about 22 hours ago

Clarify the issue (closes: #16975)

History

#1 Updated by emmapeel 3 months ago

  • Description updated (diff)

#2 Updated by sajolida 3 months ago

  • Assignee set to sajolida
  • Target version set to Tails_3.16
  • Parent task set to #11665

I'll have a look while cleaning our list of known issues.

#3 Updated by sajolida 3 months ago

  • Blocked by Feature #16711: Core work 2019Q3 → 2019Q4: Technical writing added

#4 Updated by intrigeri 2 months ago

  • Parent task deleted (#11665)

sajolida wrote:

I'll have a look while cleaning our list of known issues.

AFAICT this did not happen on the branch for #11665, so I'm unparenting this ticket.

#5 Updated by intrigeri 2 months ago

  • Blocked by deleted (Feature #16711: Core work 2019Q3 → 2019Q4: Technical writing)

#6 Updated by intrigeri 2 months ago

  • Blocks Feature #16711: Core work 2019Q3 → 2019Q4: Technical writing added

#7 Updated by sajolida 2 months ago

  • Target version changed from Tails_3.16 to Tails_3.17

#8 Updated by intrigeri 2 months ago

  • Target version changed from Tails_3.17 to Tails_4.0

#9 Updated by sajolida about 1 month ago

  • Assignee deleted (sajolida)

#10 Updated by intrigeri 24 days ago

  • Target version changed from Tails_4.0 to Tails_4.1

#11 Updated by cbrownstein 1 day ago

  • Assignee set to cbrownstein

#12 Updated by cbrownstein about 22 hours ago

  • Status changed from Confirmed to Needs Validation
  • Assignee changed from cbrownstein to sajolida

#13 Updated by cbrownstein about 14 hours ago

  • Status changed from Needs Validation to Resolved
  • % Done changed from 0 to 100

#14 Updated by sajolida about 14 hours ago

  • Assignee deleted (sajolida)
  • % Done changed from 100 to 0

All good!

Also available in: Atom PDF