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Bug #16975

Users get confused at our documentation and think Tails does not delete images at all

Added by emmapeel about 1 month ago. Updated 10 days ago.

Status:
Confirmed
Priority:
Normal
Assignee:
Category:
-
Target version:
Start date:
Due date:
% Done:

0%

Feature Branch:
Type of work:
End-user documentation
Blueprint:
Starter:
Affected tool:

Description

The phrasing at https://tails.boum.org/support/known_issues/#video-memory has made a lot of users get scared lately, thinking that images are not deleted in Tails.

Maybe we could rephrase it in a way that people that is not so technical understands it?

Tails doesn't erase the video memory yet. When one uses Tails, then restarts the computer into another operating system, that other operating system can see what has been displayed on the screen within Tails.

Shutting down the computer completely, instead of restarting it, might allow the video memory to empty itself.


Related issues

Blocks Tails - Feature #16711: Core work 2019Q3 → 2019Q4: Technical writing Confirmed 01/08/2016

History

#1 Updated by emmapeel about 1 month ago

  • Description updated (diff)

#2 Updated by sajolida about 1 month ago

  • Assignee set to sajolida
  • Target version set to Tails_3.16
  • Parent task set to #11665

I'll have a look while cleaning our list of known issues.

#3 Updated by sajolida about 1 month ago

  • Blocked by Feature #16711: Core work 2019Q3 → 2019Q4: Technical writing added

#4 Updated by intrigeri 21 days ago

  • Parent task deleted (#11665)

sajolida wrote:

I'll have a look while cleaning our list of known issues.

AFAICT this did not happen on the branch for #11665, so I'm unparenting this ticket.

#5 Updated by intrigeri 21 days ago

  • Blocked by deleted (Feature #16711: Core work 2019Q3 → 2019Q4: Technical writing)

#6 Updated by intrigeri 21 days ago

  • Blocks Feature #16711: Core work 2019Q3 → 2019Q4: Technical writing added

#7 Updated by sajolida 19 days ago

  • Target version changed from Tails_3.16 to Tails_3.17

#8 Updated by intrigeri 10 days ago

  • Target version changed from Tails_3.17 to Tails_4.0

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