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Feature #16411

Explain what to do when the verification of Etcher fails

Added by sajolida 5 months ago. Updated 13 days ago.

Status:
Confirmed
Priority:
Normal
Assignee:
Category:
Installation
Target version:
-
Start date:
01/31/2019
Due date:
% Done:

0%

Feature Branch:
Type of work:
End-user documentation
Blueprint:
Starter:
Affected tool:

Description

See screenshot in attachment.

This might be very hard to reproduce and most likely a hardware problem, so our best source of information would be help desk:

  • How frequent is this?
  • Does retrying with the same USB stick sometimes work?
  • Does trying with another USB stick always work?
  • Otherwise does changing the image work, ie. making sure it's verified?

Let's wait some time to see how frequent this is and then we might add a note about this in the installation instructions for Etcher.

verification-failed.png View (18.8 KB) sajolida, 01/31/2019 11:46 AM


Related issues

Blocks Tails - Feature #15941: Core work 2018Q4 → 2019Q2: Technical writing Confirmed 09/11/2018

History

#1 Updated by sajolida 5 months ago

  • Blocks Feature #15941: Core work 2018Q4 → 2019Q2: Technical writing added

#2 Updated by sajolida 5 months ago

  • Description updated (diff)

#3 Updated by sajolida 4 months ago

  • Assignee set to emmapeel
  • QA Check set to Info Needed

@emmapeel: I know you've been doing shifts lately.

  • How frequent is this?
  • If people, solve this, how did they do?

#4 Updated by intrigeri 13 days ago

  • QA Check deleted (Info Needed)

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