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Feature #16411

Explain what to do when the verification of Etcher fails

Added by sajolida 7 months ago. Updated 11 days ago.

Status:
Resolved
Priority:
Normal
Assignee:
-
Category:
Installation
Target version:
Start date:
01/31/2019
Due date:
% Done:

0%

Feature Branch:
doc/16411-etcher-verification-fails
Type of work:
End-user documentation
Blueprint:
Starter:
Affected tool:

Description

See screenshot in attachment.

This might be very hard to reproduce and most likely a hardware problem, so our best source of information would be help desk:

  • How frequent is this?
  • Does retrying with the same USB stick sometimes work?
  • Does trying with another USB stick always work?
  • Otherwise does changing the image work, ie. making sure it's verified?

Let's wait some time to see how frequent this is and then we might add a note about this in the installation instructions for Etcher.

verification-failed.png View (18.8 KB) sajolida, 01/31/2019 11:46 AM


Related issues

Blocks Tails - Feature #16711: Core work 2019Q3 → 2019Q4: Technical writing Confirmed 01/08/2016

Associated revisions

Revision 5f24af29 (diff)
Added by sajolida 20 days ago

Explain what to do when the verification of Etcher fails (Will-fix: #16411)

History

#1 Updated by sajolida 7 months ago

  • Blocks Feature #15941: Core work 2018Q4 → 2019Q2: Technical writing added

#2 Updated by sajolida 7 months ago

  • Description updated (diff)

#3 Updated by sajolida 6 months ago

  • Assignee set to emmapeel
  • QA Check set to Info Needed

@emmapeel: I know you've been doing shifts lately.

  • How frequent is this?
  • If people, solve this, how did they do?

#4 Updated by intrigeri 3 months ago

  • QA Check deleted (Info Needed)

#5 Updated by sajolida about 1 month ago

@emmapeel: I see that you're on duty this week, so "ping!".

If you don't have more info, tell us. That's helpful too!

#6 Updated by sajolida about 1 month ago

  • Blocks Feature #16711: Core work 2019Q3 → 2019Q4: Technical writing added

#7 Updated by sajolida about 1 month ago

  • Blocks deleted (Feature #15941: Core work 2018Q4 → 2019Q2: Technical writing)

#8 Updated by emmapeel about 1 month ago

I can't seem to find any reports now, but the report I remeber, the user had in fact verified with the DAVE before getting a failure on Etcher.

I don't remember seeing it more than once, tho

#9 Updated by sajolida 25 days ago

  • Assignee changed from emmapeel to sajolida
  • Target version set to Tails_3.16

#10 Updated by sajolida 20 days ago

  • Status changed from Confirmed to In Progress

#11 Updated by sajolida 20 days ago

  • Status changed from In Progress to Needs Validation
  • Assignee changed from sajolida to cbrownstein
  • Feature Branch set to doc/16411-etcher-verification-fails

Here is a super tiny branch!

#12 Updated by cbrownstein 13 days ago

  • Status changed from Needs Validation to In Progress
  • Assignee changed from cbrownstein to sajolida

Looks good!

#13 Updated by sajolida 11 days ago

  • Status changed from In Progress to Resolved
  • Assignee deleted (sajolida)

Merged!

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