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Feature #15922

Bug #9960: Request tracker for help desk

Feasibility study on request tracker for help desk

Added by sajolida over 1 year ago. Updated over 1 year ago.

Status:
Confirmed
Priority:
Normal
Assignee:
-
Category:
-
Target version:
-
Start date:
07/24/2015
Due date:
% Done:

0%

Feature Branch:
Type of work:
Research
Blueprint:
Starter:
Affected tool:

Description

The objectives of the study would be to:

  • Evaluate existing tools against our requirements.
  • Choose a tool.
  • Maybe update or clarify our requirements along the way.
  • Build a budget for building the platform.
  • Think about a maintenance plan and budget.

A friendly contractor is happy to help us with that but it wouldn't make sense to ask him to do the study without involving our sysadmin team. They are very busy and lacking manpower, so the next step is for our sysadmins to update their plans and budget in 2019Q2.


Subtasks

Bug #9805: Choose a tool for the request tracker for help deskConfirmed

Bug #11744: Experiment with RT against our requirementsConfirmedemmapeel

Bug #12317: Test Helpy for request tracker for help deskConfirmedemmapeel

Feature #14524: Estimate budget for request tracker for help deskConfirmed

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