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Bug #15465

Sound system not working on iMac

Added by dedlock about 1 year ago. Updated 7 months ago.

Status:
New
Priority:
Normal
Assignee:
Category:
-
Target version:
-
Start date:
03/27/2018
Due date:
% Done:

0%

QA Check:
Info Needed
Feature Branch:
Type of work:
Code
Blueprint:
Starter:
Affected tool:

Description

The sound system is not working on an iMac (21-inch late 2015) on tails 3.6.1. I use tails also on a macbook pro (13-inch mid 2012) and the sound is working fine, but not on the iMac.

History

#1 Updated by dedlock about 1 year ago

Actually mi iMac is a 21-inch Retina 4k 2017

#2 Updated by emmapeel about 1 year ago

  • Assignee set to dedlock
  • QA Check set to Info Needed

Hello:

Can you please tell me what happens when you select a sound card from the Settings menu:

Applications -> System tools -> Settings -> Sound -> Output

#3 Updated by dedlock about 1 year ago

Everything looks ok, I can choose whether I want to use speakers or headphones, but there is no sound. Testing doesn't get any sound.

#4 Updated by emmapeel about 1 year ago

dedlock wrote:

Everything looks ok, I can choose whether I want to use speakers or headphones, but there is no sound. Testing doesn't get any sound.

Can you please:

- Try also with the hardware buttons for sound - mute - etc.
- Update to Tails 3.6.2
- Start Tails and open the Sound settings menu
- Send us a WhisperBack report with the technical information so we can see what is happening.

Please mention the ticket number 15465 on the report.

Thanks in advance

#5 Updated by dedlock about 1 year ago

Thanks. sent

#6 Updated by goupille 7 months ago

  • Assignee changed from dedlock to emmapeel

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