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Feature #15127

Feature #14548: Fix issues identified in the expert review done by jaster on our installation instructions

Add a troubleshooting section when the USB stick doesn't appear in the Mac startup disks

Added by sajolida over 1 year ago. Updated about 1 month ago.

Status:
Resolved
Priority:
Normal
Assignee:
-
Category:
Installation
Target version:
Start date:
12/27/2017
Due date:
% Done:

0%

Feature Branch:
doc/15127-mac-troubleshooting
Type of work:
End-user documentation
Blueprint:
Starter:
Affected tool:
Installation Assistant

Related issues

Blocks Tails - Feature #16711: Core work 2019Q3 → 2019Q4: Technical writing Confirmed 01/08/2016

History

#1 Updated by sajolida about 2 months ago

I'm not sure what happened to jaster during the tests but it might have been #12146.

Anyway, it wouldn't to add a section anyway but then the troubleshooting should be:

  1. Try to install again
  2. Try a different USB stick
  3. Try the same USB stick on a different computer: if it works report to Help desk.

#2 Updated by sajolida about 2 months ago

Now that installing and starting on Mac should be much easier it's a good time to work on this.

#3 Updated by sajolida about 2 months ago

  • Blocks Feature #16711: Core work 2019Q3 → 2019Q4: Technical writing added

#4 Updated by sajolida about 2 months ago

  • Status changed from Confirmed to Needs Validation
  • Assignee set to cbrownstein
  • Target version set to Tails_3.16
  • Feature Branch set to doc/15127-mac-troubleshooting

Here is a branch!

#5 Updated by cbrownstein about 1 month ago

  • Status changed from Needs Validation to In Progress
  • Assignee changed from cbrownstein to sajolida

Looks good!

#6 Updated by sajolida about 1 month ago

  • Status changed from In Progress to Resolved
  • Assignee deleted (sajolida)

Merged!

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