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Bug #14788

Feature #14548: Fix issues identified in the expert review done by jaster on our installation instructions

Add anchors to the troubleshooting parts of the installation doc

Added by goupille over 1 year ago. Updated 17 days ago.

Status:
Confirmed
Priority:
Normal
Assignee:
Category:
-
Target version:
-
Start date:
10/04/2017
Due date:
% Done:

0%

QA Check:
Feature Branch:
Type of work:
Website
Blueprint:
Starter:
Affected tool:

Description

Some part of the installation documentation are difficult to point to a user seeking support. As an example the following link just point to the top of the page:

https://tails.boum.org/install/win/usb/index.en.html#install-inc-steps-restart-first-time.inline.not-entirely

and not to the troubleshooting part.

it would be great if all those "troubleshooting notes" were anchored.

Or create a page dedicated to issues starting Tails as proposed on https://tails.boum.org/blueprint/support_page/.

Acknowledging that most people will have to go through the troubleshooting instructions, a first version of this could be to:

  • Remove the toggle and always display the troubleshooting instructions
  • Add a shortcut for the lucky few for whom the Boot Loader Menu will appear directly
  • Add anchors to the relevant parts

In the end it shouldn't be tons of work as I thought initially.


Related issues

Related to Tails - Feature #15130: Restructure our support page and content Confirmed 09/28/2013
Related to Tails - Bug #12474: Document troubleshooting tips for more failure scenarios throughout installation assistant Rejected 12/05/2017
Duplicated by Tails - Bug #15015: Install doc sections should be easily linkable Duplicate 12/05/2017
Duplicated by Tails - Feature #15129: Improve visibility of troubleshooting sections Duplicate 12/27/2017
Blocks Tails - Feature #15941: Core work 2018Q4 → 2019Q2: Technical writing Confirmed 09/11/2018

History

#1 Updated by intrigeri over 1 year ago

it would be great if all those "troubleshooting notes" were anchored.

Yes! When doing user support on our testers list or XMPP, I very often need to point users to "the XXX section on $PAGE".

#2 Updated by sajolida over 1 year ago

  • Blocks Feature #14758: Core work 2017Q4 → 2018Q1: Technical writing added

#3 Updated by sajolida over 1 year ago

  • Related to Feature #15130: Restructure our support page and content added

#4 Updated by emmapeel over 1 year ago

  • Duplicated by Bug #15015: Install doc sections should be easily linkable added

#5 Updated by sajolida over 1 year ago

  • Parent task set to #14548

#6 Updated by sajolida over 1 year ago

  • Related to Feature #15129: Improve visibility of troubleshooting sections added

#7 Updated by sajolida over 1 year ago

  • Related to deleted (Feature #15129: Improve visibility of troubleshooting sections)

#8 Updated by sajolida over 1 year ago

  • Duplicated by Feature #15129: Improve visibility of troubleshooting sections added

#9 Updated by sajolida over 1 year ago

  • Related to Bug #12474: Document troubleshooting tips for more failure scenarios throughout installation assistant added

#10 Updated by sajolida over 1 year ago

  • Description updated (diff)

#11 Updated by sajolida about 1 year ago

  • Blocks deleted (Feature #14758: Core work 2017Q4 → 2018Q1: Technical writing)

#12 Updated by sajolida about 1 year ago

  • Blocks Feature #15411: Core work 2018Q2 → 2018Q3: Technical writing added

#13 Updated by sajolida about 1 year ago

I'm out of budget for this quarter.

#14 Updated by sajolida 9 months ago

  • Blocks deleted (Feature #15411: Core work 2018Q2 → 2018Q3: Technical writing)

#15 Updated by sajolida 9 months ago

  • Related to Feature #15941: Core work 2018Q4 → 2019Q2: Technical writing added

#16 Updated by sajolida 9 months ago

  • Related to deleted (Feature #15941: Core work 2018Q4 → 2019Q2: Technical writing)

#17 Updated by sajolida 9 months ago

  • Blocks Feature #15941: Core work 2018Q4 → 2019Q2: Technical writing added

#18 Updated by intrigeri 8 months ago

  • Target version set to 2019

#20 Updated by sajolida about 1 month ago

  • Description updated (diff)
  • Target version changed from 2019 to Tails_3.15

#21 Updated by sajolida 17 days ago

  • Target version deleted (Tails_3.15)

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