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Bug #12523

After automatic upgrade, keyboard and mouse do not work

Added by emmapeel about 2 years ago. Updated about 2 years ago.

Status:
Rejected
Priority:
Normal
Assignee:
Category:
-
Target version:
-
Start date:
05/06/2017
Due date:
% Done:

0%

Feature Branch:
Type of work:
Research
Blueprint:
Starter:
No
Affected tool:
Upgrader

Description

Some users experienced this problem back on the update from 2.5 to 2.6, see #11839

It is also happening on updates from 2.11 to 2.12.

Dear users, we need some debugging information:

- Start another Tails, and add an administration password.
- Start Disks from Applications / Utilities / Disks
- Plug your broken Tails
- Select it from the sidebar on Disks
- Select the partition called "Tails" (NOT the one called TailsData)
- Press the 'play' button to mount the partition.
- Now that is mounted, you need to run some commands and send us the output:
- cat /media/amnesia/Tails/live/Tails.module
- sha256sum /media/amnesia/Tails/live/*
- ls -l /media/amnesia/Tails/live/
- df /media/amnesia/Tails/live/
- the date/time when the upgrade was applied

You can mail this information to with this ticket reference

Thanks in advance!


Related issues

Related to Tails - Bug #11839: After automatic upgrade from Tails 2.5 to 2.6, keyboard and mouse stop working Rejected 09/24/2016

History

#1 Updated by emmapeel about 2 years ago

  • Related to Bug #11839: After automatic upgrade from Tails 2.5 to 2.6, keyboard and mouse stop working added

#2 Updated by intrigeri about 2 years ago

  • Category deleted (Installation)
  • Affected tool changed from Installer to Upgrader

#3 Updated by u about 2 years ago

  • Status changed from New to Rejected

This ticket is 2 months old, we have since released a new Tails version and according to goupille, no other users reported back on this. So I'm closing this ticket.

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